FAQs

Returns & Exchanges                                                           Please refer to the return & exchange section of our website if you still have concerns email us at customercare@shophouseofme.com                                                         

What if I order an item and it is no longer available?
Although we make every effort to keep sufficient stock of items listed on our site, occasionally we do sell out of certain products and sizes. If we are out of stock on an item you have ordered, we will notify you via e-mail.  Any changes will be reflected in your order total as well as your shipping confirmation.

How can I check the status of my order?
We will send you an order confirmation once your order has been successfully transmitted. You can always check the status of your order by signing into my account and then selecting the option order status/history. This screen will let you know if your order has been fulfilled, shipped, or if it is being held. If you are not able to do so, just send an email to our customer care department at customer care@shopehouseofme.com.

My order is saying 'complete' yet I have not yet received my item:
We do have several in-house procedures that may mark an order as complete prior to shipment. If you notice your order is marked 'complete' and you have not received tracking, please check back in 72 hours as the tracking information will need to download into your order. If the tracking information does not show at that time, you may request an update from our customer care team.

How Long does it take for my return/exchange to be processed?
Returns are normally processed within 2-5 business days of being received. If you have not received an email notification after 5 business days, you may email our returns department at returns@shophouseofme.com for an update.

What are House of Me office hours
House of Me customer service office hours are Monday Through Friday 8am to 5pm PST, excluding holidays.